Returns
FIELDHOLD products are built to order, so the cancellation window matters. Here is how it works.
Cancellation before it is built
Your order acknowledgement states the build lead time and the date after which the order is no longer cancellable. Until that date you may cancel for a full refund. After that date, materials and labor are committed and cancellation may not be possible.
Defective or damaged products
If a product arrives defective or is damaged in transit, contact us at support@fieldhold.com within 48 hours of delivery. Covered defects are handled under the Warranty at no charge.
Change of mind
Unused, unopened products in original packaging may be returned within 14 days of delivery with a return authorization. Because every unit is customized and built to order, a 25% restocking fee applies. Return shipping is your responsibility. Installed or built-to-order configurations may not be returnable after the build starts.
How to start a return
Email support@fieldhold.com with your order number and reason for return. We will issue a return authorization and instructions. Do not ship anything back before you have one.
Refunds
Approved refunds are issued to the original payment method. Card and ACH refunds are processed after the returned product is received and inspected. Timing depends on the payment provider.